M.A.D Training - What we do
For us, training is about people development, where we take you on a journey, an adventure of self-discovery, learning and embedding treasures along the way that will make a significant difference to self-confidence, motivation, and well-being. All the ingredients that ensure organisational success:
It is proven that effective leadership and management is vital for the success of any organisation.
We aim to capture all the capability that currently exists and through Interactive, Inspirational training, add more tools & techniques leading to exceptional results.
We offer you a true blended approach; from interactive training, workshops, facilitation sessions, simple team briefings, a modular programme as well as more traditional classroom sessions.
Our design concepts are creative and are all about behavioural change and creating the will to deliver results long after the training intervention is over.
We truly enjoy taking the seed of an idea and creating the end result providing you with full facilitator packs and trainer’s resources which we are happy to then deliver or we will train your team to enable them to deliver our programmes.
From customer service to full management development programmes… people development is what we do best!
We empower your team to lead through uncertain times by providing experiential learning, tailored programs, leadership, and management training. Our courses are practical, fun and keep you engaged throughout.
Our courses focus on equipping you with the tools, techniques and strategies that will really make a difference in the workplace..
Our leadership and management courses cater for all levels of manager, from the novice to the advanced.
We can adapt all our courses to meet the need of your business, modules include:
- Effective Communication
- Powerful Presentations
- Conflict Management
- Becoming an Effective Team Leader
- From Manager to Leader
- Innovative Influencing
- Having Effective Development Conversations
- Performance Through Feedback
- Leading Collaborative Teams
- Effective Negotiations
- Train the Trainer
Our customer service training courses are suitable for customer facing people, team leaders and managers. We enable you to build a consistent culture of service across your organisation by providing either on-line professional qualifications or bespoke classroom training. We will develop and recognise your customer service skills.
We have designed an award winning customer service programme as well as working with First Group to implement a customer service programme for the transport industry during the 2012 Olympics.
We are able to provide nationally recognised qualifications in customer service:
Travel Industry Specialist Training
With over 25 years experience in the travel industry, we are able to draw from knowledge of working with people with different training needs and aspirations to develop within the world of travel.
We offer induction programmes, classroom & online courses specificaly fo the travel industry. Whether they are new starters, long-established managers, groups of 20+ or one-to-one coaching sessions, we are able to deliver a varying range of courses to help employees flourish.
With proven results and creative-thinking, we ensure we successfully meet the learning objectives. Being able to convert complicated information into a simplified solution.
We are experts in:
- Amadeus: Basic and Advanced
- Amadeus: Amadeus Ticket Changer and manual changes
- Dolphin Travel Manager
- IBM Kenexa e-learning modules and reporting
- Worldwide geography
- Supplier products & systems
- Airline routings, language and phonetic alphabet
- Level 3 Certificate in Principles of Customer Service
- Level 3 Certificate in Leadership & Management
- Level 2 Certificate in Principles of Team Leading
- Level 2 Certificate in Principles of Business Admin
- Level 2 Principles of Customer Service
- Level 2 Understanding Retail Operations
- Level 2 Certificate in Mental Health Problems
- Level 2 Certificate in Equality & Diversity
- Level 2 Certificate in Principles of Digital Skills